Shaping the Direction of Customer Service As a leader focused on customer service, it is your role to determine how serving your customers supports the company’s overall direction and strategy. By setting and leading the direction of customer service, creating accountabilities, and communicating this vision to others, you will be able to... more
Inspiring and Motivating Customer Service Agents "While there are a number of things you can do to motivate and inspire your team, there are a handful of actions that are effective no matter what type of organization you work for and who you have on your team. Certainly there will be individual differences between your team members, however the... more
Giving Feedback to Your Customer Service Agents Feedback is essential to anyone’s success. We need feedback to understand what we’re doing well and what we’re not doing well. This information helps us know what we must continue doing and what we must improve or stop doing. Feedback helps us know where we stand and clarifies what we need to do ... more
Customer Service Coaching Leadership is one of the most important assets an organization can possess—and you, no matter what your leadership level may be, are a part of that asset. One of the critical skills needed of leaders is to effectively coach others. Without great coaching, an organization will never be able to ach... more
Customer Service Quality How your customer service representatives treat your customers can make the difference between a loyal returning customer who will become an ambassador for your company, or a lost opportunity or negative press with others. Everything your representatives do that is customer facing makes a differe... more
Customer Feedback and Insight Customer feedback is essential for success. Feedback helps customer service representatives and companies determine what is important to customers and what they need. Without customer feedback, a company would struggle to meet the needs of the customer, thus failing to grow and achieve its busine... more
Onboarding New Customer Service Agents When customer service representatives start a new job, they have a lot of questions. New hires want to know about their work, their responsibilities, and what they need to do. In addition, new representatives often wonder how they’ll fit in. They want to know what type of contribution they’ll mak... more
Managing Remote Customer Service Teams Issues such as working with remote technology, managing various work schedules, and coordinating time zones are all part of leading a virtual team. And while each of these elements is vital to your success, it’s easy to get lost in the virtual aspects of managing your team, and thus lose sight of... more
Vado is an off the shelf e-learning provider that is changing the face of learning.
Research shows that 70% of all learning happens on the job. Why not leverage the natural way people learn?
Learning retention increases if delivered in chunks or bite sized modules. Why not provide content that will increase learning retention?
Learners are now accustomed to taking information in a new way – they watch short videos. Why not provide video learning content to meet the changing face of learning?
Every Vado course contains:
- Short instructional videos
- Step by step instructions to help the learner implement the material they just learned in the short instructional video
- Job Aids presented as Microsoft Word checklists and templates to help take action on the job
Vado offers over 300 employee soft skill and management development learning content optimized for the mobile learner.