What can employees expect to gain from an LMS-hosted course in conflict management? They will acquire the communicative tools needed to prevent and deal with workplace conflicts as they arise. A good LMS course will train employees how to use different strategies for dealing with different kinds of conflict.
Employees will also learn how to use assertive, rather than aggressive or passive, behavior. They will learn to be firm, standing their ground and reaching a positive solution without losing their tempers. Staff will be taught the different kinds of conflict at work and the different styles of dealing with it. An LMS course in conflict management should help staff vastly improve their workplace communication skills.
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