Description
Dealing with difficult customers is part of retail, but your safety should never be at risk. Our Workplace Violence and Aggression in Retail course equips you with the skills to recognize, respond to, and report aggressive behaviour—ensuring you stay safe and confident in any situation.
✔ Learn to identify aggression before it escalates
✔ Master de-escalation techniques to handle tough encounters
✔ Understand your legal rights and workplace protections
✔ Discover self-care strategies after experiencing aggression
This course isn’t just about policy—it’s about real-world, practical skills that empower you to take control, protect yourself, and create a safer workplace.
- Your safety matters. Enrol today and gain the confidence to handle any situation!
Table of Contents
What is workplace aggression and violence
How to handle aggressive and violent behaviour
Post incident reporting and care
Workplace safety laws
Wrap-Up Module
What you'll learn
What workplace violence and aggression look like in a retail setting.
Your rights and responsibilities under Australian workplace safety laws.
Simple strategies to safely respond if you face aggression.
How to help create a safer, more respectful workplace for everyone.
