Created by Channel 1 Creative Media
Category Business > Customer Service
It makes a lot of sense that every exposure you have with a customer whether it be on the telephone or face-to-face should be the best thing that has happened to that customer all day. This Customer Contact course is an easy-to-follow guide on the importance of each customer contact.
Once the course is completed, you will have learned a step-by-step technique on how to make your customers feel like VIPs when interacting with them and how to apply improved communication and listening skills to these interactions. This course is one part of a 3 part Memorable Customer Service Series aimed at all staff.
Recognize the importance of a great first impression
Follow steps on how to make the customer feel important
Demonstrate effective listening
English
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