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Customer Experience (CX): Good vs. Bad Customer Experiences

Prime 5.0

Created by   HSI - Health & Safety Institute

Category   Business   >   Customer Service

Duration 9 minutes
Audience Employees

Description

Customer experience, or CX, refers to the development of the bond between a customer and a brand. Businesses have many opportunities to strengthen that bond - or to weaken it. Because the customer's experience isn't just at the time of purchase. There are many touchpoints along the customer journey that can make or break the trip. Which also means no matter where you work in the company, you can have an impact that matters. In this course, we walk through some examples of good and bad experiences at different points on the journey, so you can see how to guide your clients down the right path.

What you'll learn

In this course, we walk through some examples of good and bad experiences at different points on the journey, so you can see how to guide your clients down the right path.

Languages

German, English, Spanish, French, Portuguese, Thai, Chinese

Details to know

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HSI - Health & Safety Institute

Making the Workplace Safer and Smarter
HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.
Price per license
$4.95
No. of licenses
Total
$4.95
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