Duration 30 minutes

Audience Employees

Overview
Included Modules

Description

This course will equip you with the skills to provide excellent service over the phone, ensuring customer satisfaction and loyalty.

What you'll learn

Active Listening Skills

Handling Difficult Customers

Managing Call Flow

Dealing with Complaints

Closing Calls Positively

Using CRM Systems

Languages

English

Skills you'll gain

Customer Telephone empathy tone Call communication listening elearning

Details to know

Certificate

Bookmark

Price per license

£15.00

No. of licenses

Total

£15.00

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Mastering Telephone Customer Service Course

Overview

Included Modules

Description

What you'll learn

Languages

Skills you'll gain

Details to know