Created by Play4Business
- What are the benefits of demonstrating empathy?
- Develop and demonstrate empathy
- Key Skill #1
- Key Skill #2
- Key Skill #3
- Adjust your approach to deal with diverse customers
- Put empathy into action
- Wrap up
- Apply empathy skills in customer communication for enhanced service quality
- Understand the importance of empathy when dealing with diverse callers
- Develop confidence in adjusting communication for various customer interactions
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