Duration 30 minutes

Audience Employees and Supervisors

Description

The ability to use empathy is identified as the key differentiator in creating a high level of customer service

In this module we explore more about what empathy is and how you can apply these skills when you speak to callers.

We will learn more about why it is so important to use empathy when dealing with callers.

We will show you the 3 key skills for developing empathy and give you confidence to adjust your thinking and your communication for a range of diverse callers.

- What are the benefits of demonstrating empathy?
- Develop and demonstrate empathy
- Key Skill #1
- Key Skill #2
- Key Skill #3
- Adjust your approach to deal with diverse customers
- Put empathy into action
- Wrap up

What you'll learn

- Apply empathy skills in customer communication for enhanced service quality

- Understand the importance of empathy when dealing with diverse callers

- Develop confidence in adjusting communication for various customer interactions

Languages

English

Skills you'll gain

communication confidence Customer customerservices business empathy

Details to know

Certificate

Bookmark

Price per license

$14.95

No. of licenses

Total

$14.95

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Communicate with empathy when talking to customers (Course)

Overview

Included Modules

Description

Table of Contents

What you'll learn

Languages

Skills you'll gain

Details to know