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Communicate with empathy when talking to customers​ (Course)

Communicate with empathy when talking to customers​ (Course)

Prime 5.0

Created by   Play4Business

Category   General   >   General

Duration 30 minutes
Audience Employees and Supervisors

Description

The ability to use empathy is identified as the key differentiator in creating a high level of customer service

In this module we explore more about what empathy is and how you can apply these skills when you speak to callers.     

We will learn more about why it is so important to use empathy when dealing with callers.

We will show you the 3 key skills for developing empathy and give you confidence to adjust your thinking and your communication for a range of diverse callers.

Table of Contents

- What are the benefits of demonstrating empathy?
- Develop and demonstrate empathy
- Key Skill #1
- Key Skill #2
- Key Skill #3
- Adjust your approach to deal with diverse customers
- Put empathy into action
- Wrap up

What you'll learn

- Apply empathy skills in customer communication for enhanced service quality

- Understand the importance of empathy when dealing with diverse callers

- Develop confidence in adjusting communication for various customer interactions

Languages

English

Details to know

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Communicate with empathy when talking to customers​ (Course)

Communicate with empathy when talking to customers​
Communicate with empathy when talking to customers​

Play4Business

Price per license
$14.95
No. of licenses
Total
$14.95
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