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Courses from $19.99
Limited time sale ending soon
Created by LearningPlanet Limited
Category Business > Customer Service
The role of reception and office administration in the modern organisation is expanding. As well as performing general duties, Receptionists and Administrators are increasingly expected to undertake a wider range of other tasks to better support the organisation.
Not only that, organisations today are operating under much greater stress, with more expected of fewer staff. This means that job roles are expanding and there is “less time” making highly honed time & priority management skills a necessity.
On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers.
During this 80 minute course made up of 10 minute video modules and workbooks we will cover the following topics:
Attitude
Customer service excellence
Communication
Answering the telephone
Showing empathy
Positive first impressions
Telephone Call Control
Difficult customer techniques
Identifying the roles, responsibilities (and conflicts) of the receptionist and office administrator Conveying a positive image, working with energy and efficiency How to receive visitors professionally- making visitors feel welcome Reviewing priorities of work and setting appropriate goals and decisions Simple negotiation skills to get a win-win outcome for both parties Managing multiple responsibilities and priorities Effective time & priority management
internet connection
English
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General
Business
Business
The role of reception and office administration in the modern organisation is expanding. As well as performing general duties, Receptionists and Administrators are increasingly expected to undertake a wider range of other tasks to better support the organisation. Not only that, organisations today are operating under much greater stress, with more expected of fewer staff. This means that job roles are expanding and there is “less time” making highly honed time & priority management skills a necessity.
On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers.