Description
Customer service doesn't exist just to make people feel good. If done right, it also increases the chances of customer loyalty and retention. And the alternative can be very harmful to businesses. According to research from American Express, Americans tell an average of 15 people when they've received poor service. That kind of negative word-of-mouth can add up! So, in this course, we'll talk through the key factors that impact customer service and explore strategies you can use to provide it at a high level.
What you'll learn
In this course, we'll talk through the key factors that impact customer service and explore strategies you can use to provide it at a high level.
Languages
German, English, Spanish, French, Portuguese, Thai, Chinese
HSI - Health & Safety Institute
Making the Workplace Safer and Smarter
HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.
