Description
Why are customer conversations so important? It might seem like focusing on social media, survey feedback, or complaints is more essential. But the time we spend talking to customers is extremely important. So, we should do everything we can to make it count. No matter your business or role, there are four parts of excellent customer interactions that make great customer conversations, and that's what we'll cover in this program: greet, inquire, act, and thank.
What you'll learn
Four parts of excellent customer interactions that make great customer conversations
Covered in this program: greet, inquire, act, and thank.
Languages
German, English, Spanish, French, Portuguese, Thai, Chinese
HSI - Health & Safety Institute
Making the Workplace Safer and Smarter
HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.