Crisis Management
English
30-Day Money Back Guarantee
Full Lifetime Access
Self-Paced
Finish in
55 mins!
Finish in
55 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Crisis training can also help with temporary, minor emergencies that feel like a crisis in the moment like when an employee leading a major project gives their notice they are leaving the company. With a full library of off-the-shelf videos, managers and department heads can identify the courses best suited for the unique needs of their teams. A big part of crisis management is crisis prevention, risk management, and planning.
Skills covered in this course
Description
Crisis management training should not be limited to crisis planning, disaster readiness, or risk management teams. A crisis can hit any employee at any time and there are situations everyone should think about and plan for. Empower your employees with a variety of crisis management training videos so they will be prepared to handle the situation.
A crisis is a time of intense difficulty, trouble, or danger. Crisis management is the process by which you deal with this intense, difficult, dangerous, disruptive event. Organizations with a full library of training videos, like what HSI offers, can help employees plan for, prevent, and manage a wide variety of crises both personal and professional.
System Requirements
• Windows 7 and newer
• Mac OS 10 and newer
Supported Browsers:
The current and previous major releases of the following browsers
• Safari v11 and higher
• Firefox v65 or higher
• Chrome v70 and higher
• Microsoft Edge v42 and higher
• Internet Explorer v11 and higher (Windows only- may exhibit visual differences from other
browsers)
Computer Speed and Processor:
• Use a computer 5 years old or newer when possible.
• 1GBofRAM
• 2GHz processor
Author
Making the Workplace Safer and Smarter
HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.
Crisis Management
Crisis Management: 01. Creating a Crisis Management Plan
You've likely heard the saying, "Hope for the best; plan for the worst." This could've been written with crisis management in mind. In business, this is about being prepared for worst-case scenarios. In this program, we'll talk about what these worst-case scenarios might be, including the various types of crises that impact organizations. We'll also go over how to plan and coordinate a response to a crisis. This includes having an emergency response plan, a crisis communications plan, and an IT disaster plan.
Crisis Management: 02. Preparing for Crises
Experts estimate that nearly half of all businesses affected by disaster, whether natural or man made, never reopen. It's basically a 50/50 chance that a business faced with a crisis will outlast the event. Those are scary odds, which is why preparation is so important. In this course, we'll go over some practical steps that organizations can take to get prepared for a crisis. We'll discuss preventative maintenance on facilities, databases, and equipment. We'll go over how to create an emergency supply kit to keep on hand. We'll cover ways to properly communicate information during and after a crisis, and lastly, we'll explain how to raise awareness to spot warning signs of potential trouble.
Crisis Management: 03. Responding to Natural Disasters
Natural disasters come in many forms. There are thunderstorms, blizzards, hurricanes, and heat waves to consider. Then there are geological disasters, like earthquakes and volcanoes to contend with. How organizations should prepare for these types of events varies greatly depending upon location, industry, and other factors. However, there are some similarities in response strategies, regardless of the type of disaster. In order to respond, you must know what to do before, during, and after the event. That's what we'll cover in this program.
Crisis Management: 04. Responding to Emergencies
Most of the time, we count on our workdays being routine and predictable. However, emergencies can happen at any time, so it's critical that businesses and employees are prepared and equipped to handle worst-case scenarios. In this course, we'll talk about common emergencies organizations experience, safeguards companies should have in place, and what should be done during emergency situations. We'll discuss what actions should be taken before emergency responders arrive and go over implementing and executing an emergency response plan.
Crisis Management: 05. Business Continuity During a Crisis
If something catastrophic happened to your organization, would you be able to continue serving your customers and paying your employees? Of course, it's dependent on the type and severity of the crisis, but in general, do you have a plan in place to continue doing business? In this course, we'll talk about how to get a solid business continuity plan in place. We'll go over assessing risks and doing a business impact analysis. We'll also cover the various components of a business continuity plan, so your organization can keep things running smoothly if disaster strikes.
Crisis Management: 06. Media Inquiries During a Crisis
Media presence after a crisis can be unavoidable. The treatment your company receives by the media and the resulting public opinion, however, is partly within your control. In this course, we'll go over best practices for handling media inquiries. We'll cover assembling a crisis communication team, choosing a spokesperson, and addressing the situation. We'll also talk about how to handle employees who are contacted by the media, what to do with your company's social media accounts, and the various ways to release information to the media.
Crisis Management: 07. Brand Management During a Crisis
Many companies have dealt with crises and taken hits to their brands, as a result. Workplace catastrophes, data breaches, executive scandals, etc., can all deeply impact a company's reputation, resulting in loss of trust and revenue. Organizations can't necessarily prevent crises, but they can manage the way they respond and protect the brand. In this program, we'll talk about managing your brand's image during and after a crisis. We'll go over analyzing the company's current brand and tone, creating and maintaining a crisis messaging plan, and monitoring and responding to comments and reactions from the public.
