Description
As a field service technician, why should you care about customer service? Because whether you realize it or not, you're in the customer service business. It might not be the thing you were technically trained to do, and it might not be what you signed up for, but it's arguably as much a part of your job as the technical work. Without satisfied and returning customers, you wouldn't have a job at all. So, no matter how good you are at your work, your job depends on your ability to make and keep a happy customer. In this course, we'll talk about what the customers' expectations are, and how you can meet and exceed those when you're on service calls.
HSI - Health & Safety Institute
Making the Workplace Safer and Smarter
HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.