Seeing the Big Picture: Sets the foundation by presenting a model of how communication works.
Communicating Face-to-Face: Covers the importance of active listening, picking up on nonverbal cues, and asking the right types of questions.
Making Great Phone Calls: Explores how to communicate effectively when you can't see the other person and all you have is tone of voice to clue you in on their state of mind.
Adapting to Video Calls: Illustrates how to adjust your communication when on a video call and provides a set of best practices.
Writing Persuasively: Reveals the secrets of great business writing and a step-by-step process for getting the right words to appear on paper (or your screen).
Using Email to Influence: Additional rules and techniques to make your emails more effective.
Mastering Instant Messaging: Explores this newer form of business communication and some of the best practices that have evolved.