Duration 60 minutes

Audience Employees and Supervisors

Description

Maybe your Customer wants a greater discount or your company has raised its rates. Those are just two reasons you might need to have a difficult conversation with a Customer. Whatever the reason, you want to handle these conversations to have a positive outcome. This four-part course reveals how to handle the uncomfortable conversations that inevitably arise. Focused on Customers but could apply anywhere.

Get Started: Why handling issues well matters.
Know Who You Are Talking To: Shows how to tailor the conversation to the Customer's personality style.
The Conversation: A case study that reveals how to best conduct the actual conversation.
Wrapping Up the Conversation: How to use conflict resolution techniques to achieve a satisfactory outcome for all.

What you'll learn

In this course, you will learn how to conduct the inevitable difficult conversations that arise with customers through empathy and understanding of their personality types, as well as some tactics for diffusing upsetting situations.

Languages

English

Skills you'll gain

sales selling salesperson buyer Customer Problem conflict difficult conversation Personality

Details to know

Certificate

Bookmark

Price per license

$19.95

No. of licenses

Total

$19.95

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Having Difficult Customer Conversations

Overview

Included Modules

About Author

Description

Table of Contents

What you'll learn

Languages

Skills you'll gain

Details to know