Description
Using AI for customer service improves customer satisfaction and loyalty by making your customer service routines more efficient and quicker to respond to customers. It allows companies the opportunity for personalization to help meet specific customer needs, and it reduces the costs of customer service through automation. In this course, we’ll talk through the different types of AI tools available for customer service, including chatbots, virtual assistants, and predictive support. We’ll also discuss some challenges and future trends that businesses should consider.
What you'll learn
Talk through the different types of AI tools available for customer service, including chatbots, virtual assistants, and predictive support.
Dscuss some challenges and future trends that businesses should consider.
Languages
German, English, Spanish, French, Portuguese, Thai, Chinese
HSI - Health & Safety Institute
Making the Workplace Safer and Smarter
HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.
