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Difficult Customer Techniques Course Monday Jul 04 2016 |
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Customer Service Excellence Video Module Course Monday Jul 04 2016 |
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Actions & Attitudes: Providing Extraordinary Retail Service Course Monday Jul 04 2016 |
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Management Training Systems, Inc. Special Monday Jul 04 2016 |
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Maintaining A Positive Attitude Course Monday Jul 04 2016 |
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Coaching for Superior Employee Performance - Techniques for Supervisors Course Monday Jul 04 2016 |
Category: Online Business Training > Customer Service
In this short 1 minute video you will learn the three step approach to calming upset customers.
Keywords: upset customers, upset, angry customers, angry, customer service, service
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LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.