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Online Courses Professional Development Business Skills Telephone Etiquette

Telephone Etiquette

Created by: Stone River Elearning
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English
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Self-Paced
Finish in
60 mins!
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Employees
only
Certificate
of Completion
Mobile -
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Overview

Included Modules

Description

Etiquette means behaving yourself a little better than is absolutely essential.

Fact: 88% of your customers who stop using your services or products do so because of perceived employee indifference or rudeness.

One of the most common ways our customers interface with employees is through the telephone. Therefore, having an understanding of telephone etiquette will make a large difference to your customers and your profits. Your reputation for service depends on how well your staff handle incoming and outgoing calls. 87% of the message your customers receive on the telephone is through the tonality of the voice they hear. Only 13% of the message they hear are the words used.

Participants will learn the skills to maximize efficiency and enhance output through our Mobile Etiquette course. This will create a productive atmosphere in the company and will affect the whole organization. Recognizing the various techniques used in inbound and outbound calls, along with information of how to treat disrespectful or frustrated callers, makes this laboratory a perfect investment.

Author

Stone River Elearning

667 Courses

Stone River Elearning specializes in Professional Development and Business Skills training, with a strong emphasis on IT & Software Development. Their catalog spans programming, data science, IT certifications, and design, while also covering leadership and communication. Courses are structured for learners at all levels, from beginner to advanced professionals. The training helps individuals gain high-demand skills to advance careers and supports corporate learning initiatives. Stone River is trusted worldwide for its practical and accessible digital learning solutions.

Telephone Etiquette

Telephone Etiquette
Telephone Etiquette

Etiquette means behaving yourself a little better than is absolutely essential.

Fact: 88% of your customers who stop using your services or products do so because of perceived employee indifference or rudeness.

One of the most common ways our customers interface with employees is through the telephone. Therefore, having an understanding of telephone etiquette will make a large difference to your customers and your profits. Your reputation for service depends on how well your staff handle incoming and outgoing calls. 87% of the message your customers receive on the telephone is through the tonality of the voice they hear. Only 13% of the message they hear are the words used.

Participants will learn the skills to maximize efficiency and enhance output through our Mobile Etiquette course. This will create a productive atmosphere in the company and will affect the whole organization. Recognizing the various techniques used in inbound and outbound calls, along with information of how to treat disrespectful or frustrated callers, makes this laboratory a perfect investment.