Duration 40 minutes

Audience Employees

Description

Learn how to deliver excellent customer service and recognise bad customer service. Customer service is dealt with externally and internally with worked examples. Training is also given in how to learn from customer insights.

What you'll learn

Know how to live our customer service commitments

Know how to communicate with our customers to deliver great customer service

Deliver good internal as well as external customer service

Understand how we learn from our customer insights

Languages

English

Skills you'll gain

customer service customer service e-learning external customer service Internal Customer Service customer insights e-learning elearning

Details to know

Certificate

Bookmark

Price per license

£15.00

No. of licenses

Total

£15.00

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Customer Service for Housing Associations Course

Overview

Included Modules

Description

What you'll learn

Languages

Skills you'll gain

Details to know