Duration 20 minutes

Audience Employees

Overview
Included Modules

Description

This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.

What you'll learn

How to deal with guests whose names are complicated

Escalate a complaint

Follow up afterwards

Languages

English

Skills you'll gain

name guests hotel restaurant Hospitality Complaints escalating complaints customer service

Details to know

Certificate

Bookmark

Price per license

£10.00

No. of licenses

Total

£10.00

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Guest Complaints Course

Overview

Included Modules

Description

What you'll learn

Languages

Skills you'll gain

Details to know

Guest Complaints Course

Open eLMS

Courses Handpicked for you

Guest Complaints Course

Overview

Included Modules

Description

What you'll learn

Languages

Skills you'll gain

Details to know

Guest Complaints Course

Open eLMS

Courses Handpicked for you

Guest Name Usage Course

Customer Experience: Set Exceptional Standards To Attract And Retain Loyal Customers Course

Complaints Handling Course

Calming Upset Customers

Customer Service Excellence Video Module Course

Answering the telephone Course