Description
Course Overview
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.
The Workplace Diversity course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.
Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc.
Course Objectives
- Explain the definition, terms, and history of diversity
- Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
- List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
- Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
- Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications
- Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
- Understand and respond to personal complaints, and develop a support system to manage the resolution process
- List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
- Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations.
In this course, I will share best practices for workforce diversity and workplace inclusion. I will discuss ways to champion change and activate initiatives in your organization.
Table of Contents
Course Outline
Module One: Getting Started
Module Two: Understanding Diversity
Module Three: Understanding Stereotypes
Module Four: Breaking Down the Barriers
Module Five: Verbal Communication Skills
Module Six: Non-Verbal Communication Skills
Module Seven: Being Proactive
Module Eight: Coping with Discrimination
Module Nine: Dealing with Diversity Complaints as a Person
Module Ten: Dealing with Diversity Complaints as a Manager
Module Eleven: Dealing with Diversity Complaints as a Organization
Module Twelve: Wrapping Up
What you'll learn
The course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.
System Requirements
Access to Microsoft Powerpoint & Microsoft Word
Living Development Corp.
For over 20 years Dr.Hairston worked for non profit and for profit organizations. He's native of Columbus,Ohio. He has experience serving as Executive Director of several Community Development Corporations,Vice-President of a Real Estate Investment Group,State-Wide Director for a National non-profit organization, and Senior Pastor of Living Word Bible Fellowship. An inspirational speaker/motivator who will hold your attention from the first minute on. A trainer who will help communicate organizational strategies to your group and help them stay in alignment with your organization's mission and goals.
Dr. Kevin S. Hairston is the Pastor/Founder of Living Word Bible Fellowship. He is a native of Columbus, Ohio, where he attended Columbus Public Schools. After graduating from High School, he attended The Ohio State University where he received a Bachelor of Science degree in Political Science. He later attended Trinity Lutheran Seminary where he obtained a Master's degree in Theological Studies. In 2008, he received his Doctorate in Ministry from United Theological Seminary in Dayton, Ohio.
In August of 2009 he released a book titled “Why Men Hide Behind Trees”. In the Spring of 2017, he released a new book titled "Intentional Diversity". Currently he's working on a new book called “Think Like A Woman, Act Like A Woman, Lead Like A Woman”.
