Duration 15 minutes

Audience Employees and Supervisors

Description

Cultural sensitivity is essential for creating inclusive workplaces, fostering better communication, and providing excellent customer service.

This module equips you with the skills and knowledge to understand, respect and effectively interact with people from diverse cultural backgrounds.

Time to complete: Approximately 15-20 minutes

Course objectives:

Understand cultural sensitivity
Communicate across cultures
Adapt to cultural norms
Adopt cultural sensitivity in customer service
Review legal and ethical considerations

- Understand cultural sensitivity
- Communicate across cultures
- Adapt to cultural norms
- Adopt cultural sensitivity in customer service
- Review legal and ethical considerations
- Module wrap-up
- Assessment

What you'll learn

Understand the importance of cultural sensitivity in the workplace.

Communicate effectively with individuals from diverse cultural backgrounds.

Demonstrate respect and inclusivity in customer service interactions.

Languages

English

Skills you'll gain

cultural Sensitivity communication diverse cultural Cultures ethical

Details to know

Certificate

Bookmark

Price per license

$9.95

No. of licenses

Total

$9.95

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Cultural Sensitivity (Course)

Overview

Included Modules

Description

Table of Contents

What you'll learn

Languages

Skills you'll gain

Details to know