Workplace Conflict: Understanding Conflict Behaviour Course

Prime 5.0
$19.99

Created by   Real Projects

Category   HR Compliance   >   Workplace Violence

Duration 20 minutes
Audience Employees and Supervisors

Description

Understand the psychology of conflict situations. Conflict can result in emotional and even physical harm, but knowing why conflict arises and how to respond to it can protect you from these risks. Drawing on the expertise of security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile keep their people safe, this course introduces you to the fundamentals of conflict psychology.

What you'll learn

Explain how people communicate in conflict situations

Identify the way people’s behaviour changes as a situation develops

Recognise aggressive behaviour

Recognise hat emotional situations trigger aggression, and how to manage an aggressive response

Identify how people typically respond to aggression

Explain what responses can de-escalate a conflict situation

Languages

English

Details to know

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Workplace Conflict: Understanding Conflict Behaviour Course

Workplace Conflict: Understanding Conflict Behaviour
Workplace Conflict: Understanding Conflict Behaviour
Understand the psychology of conflict situations. Conflict can result in emotional and even physical harm, but knowing why conflict arises and how to respond to it can protect you from these risks. Drawing on the expertise of security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile keep their people safe, this course introduces you to the fundamentals of conflict psychology.

Real Projects

Price per license
$19.99
No. of licenses
Total
$19.99
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