Description
Communication training includes using tone of voice and modulation, how to interpret language styles and deciphering body language, questioning and listening skills and many more which will all assist you in being a more effective communicator especially when you are in a customer service or sales role.
By applying a wide range of differing communication techniques you will increase your communication standards and effectiveness therefore leading to better service for all involved.
Table of Contents
During this 80 minute course made up of 10 minute video modules and workbooks we will cover the following topics:
Communication skills
Listening skills
Questioning skills
Being assertive
Difficult conversations
Showing empathy
Cultural awareness
Giving instructions
What you'll learn
Apply appropriate communication skills across settings, purposes, and audiences. Demonstrate knowledge of communication theory and application. Practice critical thinking to develop innovative and well-founded perspectives related to the students' emphases. Build and maintain healthy and effective relationships.
LearningPlanet Limited
LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.
Communication training includes using tone of voice and modulation, how to interpret language styles and deciphering body language, questioning and listening skills and many more which will all assist you in being a more effective communicator especially when you are in a customer service or sales role. By applying a wide range of differing communication techniques you will increase your communication standards and effectiveness therefore leading to better service for all involved.