Competências Telefónicas para Centros de Atendimento
Last Updated 07/2024
Portuguese
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Self-Paced
Finish in
40 mins!
Finish in
40 mins!
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Melhorar habilidades de comunicação clara e eficaz em interações telefónicas.
Aprimorar a excelência no atendimento ao cliente em ambientes de call center.
Aumentar a eficiência no manuseamento de chamadas para otimizar operações.
Skills covered in this course
Description
Melhore o desempenho do seu centro de atendimento com o curso de Competências Telefónicas da Play4Business. Este programa simplificado é projetado paraaprimorar a comunicação, a excelência no atendimento ao cliente e a eficiência no manuseamento de chamadas.O nosso curso oferecedicas práticas, cenários do mundo real e questionários em sete módulos focados,cuidadosamente elaborados para melhorar as interações com os clientes e a eficiência operacional nos centros de atendimento.
Inscreva-se hoje e capacite a sua equipa para oferecer umserviço superioreimpulsionar o sucesso.Com mais de 35 anos de experiência premiada em formação em liderança e gestão, a Play4Business está comprometida em oferecer elevados padrões profissionais e uma aprendizagem impactante.
Table of Contents
Introdução à Comunicação Telefónica
Técnicas Avançadas de Comunicação
Dominando Interações com Clientes
Consciência e Controle de Tom
Excelência Operacional no Atendimento de Chamadas
Desenvolvimento Profissional e Métricas de Desempenho
Conclusão
Author
Play4Business offers innovative Professional Development and Leadership training using gamification and experiential learning. Their courses cover Teamwork, Communication Skills, and Organizational Change, making learning engaging and memorable. The training is designed to improve workplace performance while fostering collaboration. Play4Business emphasizes interactive and scenario-based learning for lasting impact. Companies use these resources to build stronger workplace culture and more effective teams.
Competências Telefónicas para Centros de Atendimento
Competências Telefónicas para Centros de Atendimento
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Competências Telefónicas para Centros de Atendimento training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 40 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.