Customer Service Feedback: What To Do With Feedback

Once you've gathered your feedback, what do you do with it? That's what this course is all about. In this course, we'll discuss the three main steps: tracking, analyzing, and taking action. We'll go over various tracking methods, discuss the importance of objective analysis, and talk about when and how to make changes based on customer feedback.

HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.

HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.