De-escalating COVID-19 Conflict: When You Can’t Wear a Mask in the Workplace

Prime 5.0
$9.99

Created by   Real Projects

Category   Professional Development   >   Business Skills

Duration 6 minutes
Audience Employees and Supervisors

Description

While customers increasingly expect retail and hospitality workers to wear face coverings, not every worker can. Some have medical conditions which make it difficult, while others may not be able to wear a mask due to the nature of their work. This leaves these workers exposed to customer complaints, which can sometimes escalate into conflict. A natural fear of infection can cause people to react with fear or anger when they see an employee not wearing a mask. Furthermore, the growing political dimension of mask-wearing tends to aggravate mask-related conflicts.

This course equips workers who are unable to wear a mask with the skills and know-how to avoid these conflicts, and de-escalate them when they arise. To develop this course, we’ve drawn on the expertise of security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile keep their people safe. Our 15 years’ experience in learning design, UX and creative writing make the learner experience engaging and empowering.

Guided by lively audio narration and creative animation.

The course includes a final assessment to test learners’ mastery of the material.

What you'll learn

Prepare for the possibility of conflict

Respond when challenged by customers

How to remain calm when confronted

De-escalate mask-related conflict

Disengage safely when de-escalation fails

Languages

English

Details to know

Certificate
Bookmark

De-escalating COVID-19 Conflict: When You Can’t Wear a Mask in the Workplace

De-escalating COVID-19 Conflict: When You Can’t Wear a Mask in the Workplace
De-escalating COVID-19 Conflict: When You Can’t Wear a Mask in the Workplace
While customers increasingly expect retail and hospitality workers to wear face coverings, not every worker can. Some have medical conditions which make it difficult, while others may not be able to wear a mask due to the nature of their work. This leaves these workers exposed to customer complaints, which can sometimes escalate into conflict. A natural fear of infection can cause people to react with fear or anger when they see an employee not wearing a mask. Furthermore, the growing political dimension of mask-wearing tends to aggravate mask-related conflicts.

This course equips workers who are unable to wear a mask with the skills and know-how to avoid these conflicts, and de-escalate them when they arise. To develop this course, we’ve drawn on the expertise of security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile keep their people safe. Our 15 years’ experience in learning design, UX and creative writing make the learner experience engaging and empowering.

Guided by lively audio narration and creative animation.

The course includes a final assessment to test learners’ mastery of the material.

Real Projects

Price per license
$9.99
No. of licenses
Total
$9.99
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