IT Customer Service

When people think about IT, or information technology departments, they might imagine workers typing away in front of the light of their computer screens with little outside interaction during their workday. They might not realize how many IT jobs require a certain level of skill in customer service. High-quality IT customer service can be essential in any workplace, including increased user satisfaction, productivity, and cost savings. An IT department trained in customer service can also increase employee trust and contentment, while supporting retention. In this program, we'll discuss some top skills for providing high-quality IT customer service, including how to help employees, communicate effectively, and to improve continuously.

HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.

HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.