Created by Open eLMS
Category Professional Development > Business Skills
Roles and Responsibilities of IT Help Desk Specialists
Communication and Customer Service Excellence
Ticket Management and Prioritisation
Documenting and Reporting Issues
Key Metrics and KPIs for IT Helpdesk
Troubleshooting Common Technical Issues
Remote Support Tools and Techniques
Advanced Problem-Solving Strategies
Understanding Security Protocols
Collaboration with Other Departments
Future Trends and Continuous Learning
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Professional Development
