IT Help Desk Mastery for Technical Specialists Course

Prime 5.0
$20.25

Created by   Open eLMS

Category   Professional Development   >   Business Skills

Duration 30 minutes
Audience Employees

Description

This learning is aimed at IT help desk beginners. Understanding roles and responsibilities, documentation, ticket management, understanding security issues and problem solving strategies.

What you'll learn

Roles and Responsibilities of IT Help Desk Specialists

Communication and Customer Service Excellence

Ticket Management and Prioritisation

Documenting and Reporting Issues

Key Metrics and KPIs for IT Helpdesk

Troubleshooting Common Technical Issues

Remote Support Tools and Techniques

Advanced Problem-Solving Strategies

Understanding Security Protocols

Collaboration with Other Departments

Future Trends and Continuous Learning

Languages

English

Details to know

Certificate
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IT Help Desk Mastery for Technical Specialists Course

IT Help Desk Mastery for Technical Specialists
IT Help Desk Mastery for Technical Specialists
This learning is aimed at IT help desk beginners. Understanding roles and responsibilities, documentation, ticket management, understanding security issues and problem solving strategies.

Open eLMS

Open eLMS offers engaging eLearning programs in HR Compliance, Workplace Safety, and Professional Development. Their catalog includes training in leadership, customer service, and regulatory compliance designed for modern organizations. With a focus on usability and interactive design, Open eLMS courses make learning intuitive and impactful. Companies rely on their content to improve employee performance while meeting compliance standards. Open eLMS bridges compliance, soft skills, and management training in one accessible library.
Price per license
$20.25
No. of licenses
Total
$20.25
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