Managing Difficult Situations and Challenging Customers Assertiveness Techniques for Success Course

Prime 5.0
$20.25

Created by   Open eLMS

Category   Professional Development   >   Business Skills

Duration 40 minutes
Audience Employees

Description

This course focuses on providing insights and skills for effectively navigating challenging situations and managing difficult customers. It emphasizes assertiveness techniques as a key strategy for achieving success in such scenarios.

What you'll learn

Understanding Difficult Situations

Identifying Challenging Customers

The Importance of Assertiveness

Effective Communication Strategies

De-escalation Techniques

Handling Criticism Constructively

Languages

English

Details to know

Certificate
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Managing Difficult Situations and Challenging Customers Assertiveness Techniques for Success Course

Managing Difficult Situations and Challenging Customers Assertiveness Techniques for Success
Managing Difficult Situations and Challenging Customers Assertiveness Techniques for Success
This course focuses on providing insights and skills for effectively navigating challenging situations and managing difficult customers. It emphasizes assertiveness techniques as a key strategy for achieving success in such scenarios.

Open eLMS

Open eLMS offers engaging eLearning programs in HR Compliance, Workplace Safety, and Professional Development. Their catalog includes training in leadership, customer service, and regulatory compliance designed for modern organizations. With a focus on usability and interactive design, Open eLMS courses make learning intuitive and impactful. Companies rely on their content to improve employee performance while meeting compliance standards. Open eLMS bridges compliance, soft skills, and management training in one accessible library.
Price per license
$20.25
No. of licenses
Total
$20.25
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