Online Courses Professional Development Business Skills Mastering Workplace Communication: Navigating Difficult Conversations

Mastering Workplace Communication: Navigating Difficult Conversations

Created by: Enspark Top Author

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Last Updated 02/2026

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What you'll learn

Identify common reasons difficult workplace conversations are avoided and the risks of avoidance.

Apply core communication strategies to prepare for and conduct challenging conversations.

Demonstrate respectful and clear communication using facts, impact, and active listening.

Evaluate appropriate responses to difficult situations to support collaboration and trust.

Skills covered in this course

Accountability Active Listening collaboration communication skills conflict resolution de-escalation Difficult Conversations emotional regulation Feedback Conversations Interpersonal Skills professional communication Respectful Dialogue workplace communication workplace conflict Workplace Relationships

Overview

Included Modules

FAQs

Description

Difficult conversations are a normal part of work, but many people avoid them due to discomfort, uncertainty, or fear of conflict. This course provides practical strategies for navigating challenging workplace conversations with confidence and professionalism. Participants will explore why difficult conversations feel uncomfortable, how avoidance can escalate problems, and how preparation, clarity, empathy, and active listening can lead to better outcomes. Through realistic scenarios and guided activities, learners will practice communicating concerns respectfully, managing emotional reactions, and turning difficult moments into opportunities for trust and collaboration.

Navigating Difficult Conversations
What Makes Conversations Difficult for You?
When Avoidance Backfires
Avoidance vs. Action
Core Strategies for Handling Difficult Conversations
Five Core Strategies for Difficult Conversations
Responding Professionally Under Pressure
When a Difficult Conversation Doesn’t Go as Planned
Why Your Approach Still Matters
Creating Constructive Outcomes
From Conflict to Clarity
What Would You Say? Responding in the Moment
Personal Reflection
Putting It Into Practice: Your Conversation Prep List
Final Exam
Summary and Action Plan

Author

Enspark

119 Courses

Enspark was founded with the vision of creating e-learning solutions that break the typical e-learning mold. Since 2009 Enspark Interactive has been developing learning and training solutions that are used worldwide. Our content comes from real corporate trainers and subject matter experts who specialize in assisting business and individuals create awareness and behaviors to achieve desired results. We know from experience that e-learning is a powerful way to provide relevant information to individuals in every organization. Our goal is to transform the e-learning industry to be more engaging, interactive, and affordable so even the smallest companies can train their employees using state of the art technology. At Enspark we are always looking for was to utilize the most current technologies to truly deliver intelligent and effective training solutions.

Frequently Asked Questions

This course is designed for employees who need to complete Mastering Workplace Communication: Navigating Difficult Conversations training

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 20 minutes to complete and can be paused and resumed at any time.

Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

No. This course is not included with the Prime Subscription and must be purchased separately.

Yes. Refund requests can be submitted within 30 days of purchase.

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Price per license

$14.95

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