Sales Relationships
50 min! Run Time
Employees
only
of Completion
What you'll learn
Skills covered in this course
Description
Strong sales relationships start with understanding your customer and speaking their language.
What this course covers:
- How to learn what your customers really need
- Ways to help customers with your product or service
- Encouraging customers to adopt what you offer
- Speaking the customer's language to build trust
For anyone who wants customer interactions that build lasting relationships.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Sales Relationships
Customers want more than a completed order, they want to feel valued and build a relationship with the companies they choose. This course looks at service through their eyes.
What this course covers:
- The ideal customer and business relationship
- Providing exceptional customer service
- Understanding customer expectations
- Personalizing the customer experience
Ideal for anyone in a customer-facing role who wants to build loyalty and trust.
Great customer service can build a business, and poor service can break it.
What this course covers:
- The impact of quality service on your reputation
- Making customer service representatives accessible
- Empowering your team to help every customer
- Using social media tools to your advantage
For customer-facing teams committed to service excellence.
Building rapport with customers is essential to successful selling, and it starts with quickly understanding what makes them tick.
What this course covers:
- Using the DISC personality tool in sales
- Quickly identifying a person's personality type
- How to best interact with each type
- Turning that insight into stronger sales relationships
For salespeople who want to read customers faster and lead with empathy.
When you sell to someone with decision-making power, understanding their values makes all the difference.
What this course covers:
- Why a buyer's value set varies by personality type
- How personality shapes the way decision-makers buy
- How to sell effectively to a High D
For salespeople who want to tailor their approach to a buyer's personality.
To sell to any customer, you first have to meet their unmet need, and that starts with understanding who they are.
What this course covers:
- How High I personality-type customers behave
- What High I customers really need
- How to adapt your approach to sell to them more effectively
For salespeople who want to tailor their approach to different customer personalities.
Selling to a High S personality means understanding what they truly need before you can meet it.
What this course covers:
- The core goal of meeting a prospect's unmet need
- The specific needs of a High S personality
- How to adapt your approach to sell to a High S more effectively
Useful for salespeople who want to tailor their style to different customer personalities.
High C customers are different from other customers, so the way you sell to them has to be different too.
What this course covers:
- What sets a High C customer apart from other buyers
- How to adapt your sales approach to fit their style
- Identifying and meeting the unmet needs of a High C
Built for salespeople who want to connect with and better serve High C customers.
You may offer a great product or service, but you still have to convince customers that you are someone worth buying from.
What this course covers:
Ideal for salespeople who want to build lasting credibility.