Description
If answering the phone is a part of your daily duties, then you take a lot of messages. You're positioned as the gatekeeper of the company, and key to your company's operation. Your job is to limit solicitors, keep information private, and provide excellent customer service. In this course, we'll discuss exactly how to do this. We'll go over creating a plan with your boss and colleagues for certain instances, cover developing a callback schedule, and discuss the information that you'll want to collect from callers that require a callback.
HSI - Health & Safety Institute
Making the Workplace Safer and Smarter
HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.
HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.
