Description

Delivering bad news is part of every manager's job, whether it's news of an unhappy customer or an organizational change that has a personal impact. We may be tempted to put off giving bad news or try to make it easier on the recipient - but these approaches can backfire. It's better to practice the skills needed to deliver bad news effectively while remaining empathetic. In this course, you will learn what to do - and what not to do - when it's time to deliver bad news to someone. After completing the course, you'll be better able to adopt an effective mindset about giving bad news and follow steps that will yield the most effective outcome.

Objectives:

• Practice skills to deliver bad news effectively
• Learn what not to do when delivering bad news
• Discover easy steps to yield the most effective outcome

Course Features: Audio Narration, Video, Job Aids and Reference Materials