18 Tough Acts of Management: How to Deliver Bad News Course

Description

Delivering bad news is part of every manager's job, whether it's news of an unhappy customer or an organizational change that has a personal impact. We may be tempted to put off giving bad news or try to make it easier on the recipient - but these approaches can backfire. It's better to practice the skills needed to deliver bad news effectively while remaining empathetic. In this course, you will learn what to do - and what not to do - when it's time to deliver bad news to someone. After completing the course, you'll be better able to adopt an effective mindset about giving bad news and follow steps that will yield the most effective outcome.

Objectives:

• Practice skills to deliver bad news effectively
• Learn what not to do when delivering bad news
• Discover easy steps to yield the most effective outcome

Course Features: Audio Narration, Video, Job Aids and Reference Materials

System Requirements

Supported Browsers: Chrome; Microsoft Edge; Firefox; Internet Explorer 9; Internet Explorer 10; Internet Explorer 11; Safari
Mobile Ready: Yes

Author

Mindscaling

250 Courses

Mindscaling works with best-selling business authors and speakers to capture, translate, and convert their ideas into actionable learning experiences. Mindscaling believes that, by leveraging thought leadership, everyone can scale their mind for greater impact—driving engagement and creating positive change.

To create stronger, smarter, more innovative and engaged teams, your learning needs to be specific and relevant to your work, your people, and your company culture. Mindscaling's deep expertise is designing the architecture of the courses. Always short, punchy, and engaging, Mindscaling micrcolearning courses are designed to fit perfectly into your training programs to scale impact across the organization.

The Mindscaling online learning promise:

· High-quality learning design
· Built using the latest technologies
· Digital experiences that are mobile ready and platform friendly