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- Author: Dan Strongin, ASQ CMQ/OE
- About The Subject Matter Expert
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Author: Dan Strongin, ASQ CMQ/OE
The Problem: Feeling tired, stressed, powerless, annoyed, resentful or angry at work? Chances are not quite perfect communication has something to do with it. Poor communication in organizations is like a vampire that sucks out resources, leaving behind: too many mistakes too much misund...
Keywords: communication, leadership, managing, listening, Active Listening, listening skills, startup, entrepreneurial, problem solving, sole proprietor, business, starting a business, small business, Management
How to Listen Actively, Introduction Introduction to better business communication through Active Listening and Reflective Response.
First, Listen Actively First listen, to find out what the real issue is. What good is it to answer if you don't know what the question is? Good active listening skills are essential to team productivity and leadership, and at the heart of every successful organization, are great listening skills. You will learn them here. more
How NOT to Listen Examples of very poor listening skills, some of which may be all too familiar.
How to Reflect to Uncover the Real Question Using reflective responses to help the person fully express what the real issue is, and you to know what to respond to.
Directive Reponse After you learn what the real question is, you can answer it.
Active Listening Exercizes Exercizes because reading alone won't help you learn the skill, You need to Practice, Practice, Practice and have trouble doing it until you have done it enough it is second nature. You will need to convice at least two people to help you do this. If not, send me an email and we'll try and arrang... more
Final Exam: Active Listening
Active Listening, Reflective Response Checklist
A checklist from the exercises with each of the active listening skills.
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Who is Dan Strongin, ASQ CMQ/OE?
Marketing, Strategy, and Innovation Specialist for State Marketing Boards and Private Companies, 5 Star Chef, Supermarket Executive,Â certified by the American Society for Quality as a Manager of Quality and Organizational Excellence, founding member of the Deming Collaboration, author of "REAL" and "RECIPE FREE: The Craft Behind The Art of Cooking: on Working." and creator of online courses, workgroups and information products, he helps people transform their business into a healthy, well run company: a team of well-trained willing workers driven by pride and joy in work, with more and more loyal customers, higher sales and long-term magical profits.
"I do not pretend to be 'the expert' in your business, you are, but I can help with the tools you need to understand and manage better." Dan
Standing on the shoulders of a Management Philosophy that drives some of the most amazing companies in the world, he is effective, a great listener with incredible depth of experience, and is fun. But don't take our word for it, visit his Testimonials page and see what others say about him.