Actions & Attitudes: Providing Extraordinary Retail Service Course
English
30-Day Money Back Guarantee
Full Lifetime Access
Self-Paced
Finish in
30 mins!
Finish in
30 mins!
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
Description
This retail service course follows our host through his day as he travels to a clothing store, a sporting goods store, a stereo store, a flower shop and a hardware store. During his journey, he also has telephone service experiences with his doctor and with the cable company. Both good and bad examples of retail customer service are presented as our host proceeds through his day.
This course has 4 parts.
PART ONE
- Making Your Customers Feel Welcome
- Think of each customer as an invited guest
- Personally welcome each visitor to your store Use a simple and natural greeting
- Treat the customer like YOU would like to be treated
PART TWO
- Giving Your Undivided Attention
- Make people feel important – like they matter to you!
- Stop what you’re doing and help the customer
- Nothing is more important than focusing on a customer
PART THREE
- Going the Extra Mile “Is there anything else I can do?”
- Follow through on all your promises
- Find out what you can REALLY do to help the customer
PART FOUR
- Showing You Appreciate Your Customer’s Business
- Say, “Thank you!”
- Encourage your customers to tell their friends about you
- Invite the customer back to the store
Author
For 22 years, TrainingABC has provided high quality employee training content to companies, schools and government organizations around the world. Currently, over 2000 organizations use Trainingabc courses in their training.
Our courses focus on topics like HR compliance, customer service and leadership take complex topics and make them simple by using video. With sleek, modern, high-definition video, the courses break the language of the topic down into layman's terms making it much easier for employees to understand and retain information.
Actions & Attitudes: Providing Extraordinary Retail Service Course
Actions & Attitudes: Providing Extraordinary Retail Service
This retail service course starts with a video which is set in a clothing store, hardware store, flower shop and electronics store. Our host travels through his life and good and bad service examples fill his day. The course ends with a quiz to ensure retention of the training.
