Customer Service Skills Training Pathway

Description

Customer service training are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.

This Customer Service Skills Training Pathway (Course) is 120 minutes long and is made up of 10 minute video modules and workbooks that will cover the following topics:

• Attitude 
• Customer service excellence 
• Communication 
• Listening skills 
• Questioning skills 
• Showing empathy 
• Being assertive 
• Positive first impressions 
• Handling difficult customers 
• Keeping your customers informed 
• Fix the customer first 
• Advanced customer service

System Requirements

High speed Internet and computer speakers.
Mobile Ready: Yes
Supported Browsers: Safari; Chrome; Microsoft Edge; Firefox; Microsoft Edge; Internet Explorer 11

Author

LearningPlanet Limited

63 Courses

LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.

In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.

Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet^® allows them to do that.

Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer.  You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to.  Upon completion of each course you will also receive a LearningPLanet certificate of completion.