Online Courses Professional Development Business Skills De-escalation Techniques

De-escalation Techniques

Created by: LearningPlanet Limited Top Author

5.0 282 views Prime

Last Updated 11/2025

English

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Self-Paced
Finish in
10 mins!

Made for for
Employees
only

Certificate
of Completion

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Friendly
Access

What you'll learn

Perfect for anyone in customer service, healthcare, hospitality, or any role involving face-to-face interactions

Cover what de-escalation is, why these skills are crucial, practical techniques and scenarios, risks of not training, and training model suggestions

Skills covered in this course

de-escalation techniques business skills Practical Techniques

Learn essential de-escalation techniques to stay calm and professional in tense situations. This video is perfect for anyone in customer service, healthcare, hospitality, or any role involving face-to-face interactions. We cover what de-escalation is, why these skills are crucial, practical techniques and scenarios, risks of not training, and training model suggestions. Watch to master these skills and ensure positive outcomes in any challenging environment!

Author

LearningPlanet Limited

131 Courses

LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.

In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.

Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet^®allows them to do that.

Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.

Frequently Asked Questions

This course is designed for employees who need to complete De-escalation Techniques training

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 10 minutes to complete and can be paused and resumed at any time.

Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

Yes. This course is available for free with an active Prime Subscription.

Yes. Refund requests can be submitted within 30 days of purchase.

Helping businesses stay compliant since 2007

You can also gain access to this course with a Coggno Prime Subscription

Price per license

$9.95

No. of licenses

Total

$9.95

De-escalation Techniques

What you'll learn

Skills covered in this course

Overview

Included Modules

FAQs