Handling Objections: Techniques for Defeating Objections

Objections are often opportunities in disguise, especially when you know how to interpret what the customer is really communicating. You will learn how to clarify misunderstandings, validate doubt with proof, surface hidden concerns, and navigate true negatives with honesty. These techniques help you guide conversations that feel collaborative, practical, and grounded in trust.

HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.

HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.