Handling Objections: The Basics of Overcoming Objections

Objections often appear when a customer’s need and the offered solution are not fully aligned, and recognizing that gap is the first step toward resolving it. You will learn how to interpret different forms of pushback, uncover unmet needs, and respond with clarity and empathy. When you understand what drives hesitation, you can turn uncertainty into productive, trust-building conversations.

HSI (Health & Safety Institute) is a recognized leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions.

HSI is your single-source partner for EHS, Compliance, and Professional Development solutions. HSI provides integrated e-learning content, training solutions, and cloud-based software designed to enable your business to improve safety, operations, and employee development. Across all industries, we help safety and technical managers, human resources, first responders, and operational leaders train and develop their workforce, keep workers safe, and meet regulatory and operational compliance requirements. We are a unique partner that offers a suite of cloud-based software solutions including learning management, safety management, chemical SDS management, and more, integrated with our content and training so businesses can not only monitor and manage multiple workflows in one system, but train employees via one partner.