Problem Solving
28 min! Run Time
Employees
only
of Completion
What you'll learn
Skills covered in this course
Description
Problem solving is a core soft skill that helps you work through challenges calmly and reach better decisions.
What this course covers:
- Approaching problems with a clear, structured method
- Identifying root causes rather than symptoms
- Weighing options to choose a workable solution
- Applying problem solving in everyday work situations
Strengthen a skill that supports communication, time management, and teamwork.
System Requirements
See System Requirements in the Coggno Knowledge Base
Author
Problem Solving
Strong problem solving depends on finding the root cause of an issue rather than treating symptoms. This course covers the second step of the problem-solving process and the tools that make it work.
What this course covers:
- The second step of the problem-solving process
- How to uncover the underlying factors behind a challenge
- Using the 5 Whys to dig past symptoms
- Applying cause-and-effect diagrams to trace root causes
You will be able to address problems at their source for more sustainable, impactful solutions.
Generating effective solutions is an essential part of problem solving. This course guides you through brainstorming and evaluating options for the problems you have identified.
What this course covers:
- Brainstorming a wide range of potential solutions
- Creative techniques and tools, including questioning and the SCAMPER method
- Evaluating options to find the strongest fit
- Generating innovative solutions aligned with your organization's goals
You finish able to produce targeted solutions that drive real results.
Sharpen your problem-solving by learning to evaluate and choose the best solution.
What this course covers:
- The critical step of assessing potential solutions to a problem
- Using SWOT analysis to weigh options
- Using affinity diagramming to organize ideas
- Choosing solutions that fit your organization's goals and resources
You'll be equipped to make informed, confident decisions.
Once you've identified a problem and chosen a solution, the real work is putting that solution into action.
What this course covers:
- The crucial steps of action planning and execution
- Creating detailed action plans
- Allocating resources effectively
- Communicating clearly to ensure successful implementation
Turn your solutions into reality and drive impactful results.
Solving a problem does not end when you implement a fix; the crucial next step is monitoring how well that solution actually works.
What this course covers:
- How to track and evaluate the success of an implemented solution
- Tools and techniques for monitoring solutions
- Making sure your solutions are effective and sustainable
- Continuously improving processes to prevent recurring issues
By the end you will be equipped to keep your solutions working and drive long-term success.
This is the final step in problem solving. By now you have assessed the problem, chosen your best solution, and implemented it. The last thing you need to do is monitor the resolution and confirm the fix is holding.
What this course covers:
- Why implementation is not the end of the problem solving process
- What monitoring a resolution actually involves
- Checking whether the solution you chose is working as intended
- Recognizing when a resolution needs revisiting
The closing lesson in the Problem Solving series, for anyone who has worked through the earlier steps. You will finish the series knowing how to make sure your solutions stick.
Solving problems well starts with diagnosing the real issue before jumping to solutions.
What this course covers:
You will finish ready to implement thoughtful, data-driven solutions to any issue.