Having Difficult Customer Conversations

Maybe your Customer wants a greater discount or your company has raised its rates. Those are just two reasons you might need to have a difficult conversation with a Customer. Whatever the reason, you want to handle these conversations to have a positive outcome. This four-part course reveals how to handle the uncomfortable conversations that inevitably arise. Focused on Customers but could apply anywhere.

We’re an experienced group of sales and marketing leaders, and education and coaching stalwarts. We’ve all held senior positions at global corporations, or rolled up our sleeves to turn start-ups into successful international businesses, and in many cases we’ve done both.