Customer Loyalty and the Trust Continuum Course

Description

This course explores the trust continuum concept and illustrates an implementation of the concept in a workplace scenario. How you can make a positive impact on the trust level of your customers when you understand a few simple truths about trust and what we call the Trust Continuum

The course is split into three segments:

Table of Contents

Navigation
Introduction
Understanding trust
Let's review some key concepts
Exploring the trust continuum
Let's review some key concepts
Mike and Sally
Let's review some key concepts
Readiness assessment
Conclusion

System Requirements

• Windows 7 and newer
• Mac OS 10 and newer

Supported Browsers:
The current and previous major releases of the following browsers
• Safari v11 and higher
• Firefox v65 or higher
• Chrome v70 and higher
• Microsoft Edge v42 and higher
• Internet Explorer v11 and higher (Windows only- may exhibit visual differences from other
browsers)

Computer Speed and Processor:
• Use a computer 5 years old or newer when possible.
• 1GBofRAM
• 2GHz processor

Video Player Requirements:
All of Vado’s videos are embedded through Vimeo. To ensure optimal viewing, whitelist the following sites:
http://www.vadoinc.net/
https://player.vimeo.com/

Software Requirements:
Learners will need the ability to open an Adobe PDF document, as well as a Microsoft Word document.

Bandwidth Requirements:
Vado's courses are optimized at a minimum bandwidth of 10 Mbps.
Supported Mobile
• iOS12+
• Android 5+

Author

HSI - Health & Safety Institute

2062 Courses