Customer Experience - Why it's so Important

Prime 5.0
$9.99

Created by   Real Projects

Category   Professional Development   >   Sales

Duration 5 minutes
Audience Employees and Supervisors

Description

In an increasingly digital world, customer expectations are rapidly evolving.

Instead of providing value in individual touchpoints, companies should look towards their Customer Experience as a whole.

This course will enable learners to create, manage, and enhance positive interactions with customers, ultimately contributing to increased customer satisfaction and loyalty.

Once the course is completed, you’ll have explored the fundamentals of Customer Experience, the customer journey, and effective communication in customer service.

Animated content brings the material to life, making it easier to understand and retain key concepts.

A built-in assessment checks that learners have mastered the content.

What you'll learn

Identify the fundamentals of Customer Experience

Understand the customer journey

Apply effective communication strategies in customer service

Enhance Customer Experience through continuous improvement

Languages

English

Details to know

Certificate
Bookmark

Customer Experience - Why it's so Important

Customer Experience - Why it's so Important
Customer Experience - Why it's so Important
In an increasingly digital world, customer expectations are rapidly evolving.

Instead of providing value in individual touchpoints, companies should look towards their Customer Experience as a whole.

This course will enable learners to create, manage, and enhance positive interactions with customers, ultimately contributing to increased customer satisfaction and loyalty.

Once the course is completed, you’ll have explored the fundamentals of Customer Experience, the customer journey, and effective communication in customer service.

Animated content brings the material to life, making it easier to understand and retain key concepts.

A built-in assessment checks that learners have mastered the content.

Real Projects

Price per license
$9.99
No. of licenses
Total
$9.99
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