Providing Great Customer Service

Great customer service is crucial to the success of many organisations. It can affect sales, customer retention, and reputation.

Customer service involves helping customers in person, on the phone, and online. This requires both critical thinking and interpersonal skills.

In this course, you’ll learn about some ways you can provide great customer service. You’ll learn about knowing your product or service and problem solving. Additionally, you’ll explore how personalisation and a positive attitude are key to customer service.

At Real Projects, we create award-winning eLearning designed to inspire, engage, and empower modern workforces. Our expertly crafted courses cover a wide range of topics, from cybersecurity and leadership to AI and workplace skills—all built to integrate seamlessly with any LMS or LXP. With a focus on innovation and continuous improvement, we deliver learning experiences that drive real performance and growth. Now available on Coggno, our ready-to-go eLearning library makes it easy for organizations to access high-quality, flexible, and impactful training for teams across every industry.