Created by Real Projects
Category Professional Development > Sales
Explain to customers your product or service
Relate to customer problems and understand why solutions are important
Identify customer requirements and why personalisation counts
Describe why a positive attitude provides a great customer experience
English
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Professional Development
Professional Development
Customer service involves helping customers in person, on the phone, and online. This requires both critical thinking and interpersonal skills.
In this course, you’ll learn about some ways you can provide great customer service. You’ll learn about knowing your product or service and problem solving. Additionally, you’ll explore how personalisation and a positive attitude are key to customer service.