Customer Service: Phone Tips

Even in the digital age, the phone is still one of the best ways to do customer service. Not only is it as convenient as chat or email, but it’s also much more personal. 

To make the most of that personal touch, colleagues sometimes need to speak differently than they would in a face-to-face chat. This helps to compensate for the fact that the customer can't see the colleague’s expression and body language.

In this course, we've picked our five top tips for delivering great customer service over the phone.

Firstly, we look at how to set a friendly tone from the beginning of the call. Then we look at how to speak clearly so that the customer can easily follow what’s being said.

We then look at the importance of phrasing things in a positive manner. Then we explain how to use the customer’s name to create a connection with them. Finally, we look at how to show that you're paying attention to what the customer is saying.

This microlearning course is an animated video, with audio narration and a multiple-choice post-assessment.

At Real Projects, we create award-winning eLearning designed to inspire, engage, and empower modern workforces. Our expertly crafted courses cover a wide range of topics, from cybersecurity and leadership to AI and workplace skills—all built to integrate seamlessly with any LMS or LXP. With a focus on innovation and continuous improvement, we deliver learning experiences that drive real performance and growth. Now available on Coggno, our ready-to-go eLearning library makes it easy for organizations to access high-quality, flexible, and impactful training for teams across every industry.