Customer Service: Phone Tips
Last Updated 09/2025
English
Export to your LMS
Full Lifetime Access
Self-Paced
Finish in
6 mins!
Finish in
6 mins!
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Start conversations in a friendly tone
Speak clearly on the phone
Phrase things in a positive way
Use the customer’s name
Show the customer you are paying attention
Skills covered in this course
Description
Even in the digital age, the phone is still one of the best ways to do customer service. Not only is it as convenient as chat or email, but it’s also much more personal.
To make the most of that personal touch, colleagues sometimes need to speak differently than they would in a face-to-face chat. This helps to compensate for the fact that the customer can't see the colleague’s expression and body language.
In this course, we've picked our five top tips for delivering great customer service over the phone.
Firstly, we look at how to set a friendly tone from the beginning of the call. Then we look at how to speak clearly so that the customer can easily follow what’s being said.
We then look at the importance of phrasing things in a positive manner. Then we explain how to use the customer’s name to create a connection with them. Finally, we look at how to show that you're paying attention to what the customer is saying.
This microlearning course is an animated video, with audio narration and a multiple-choice post-assessment.
To make the most of that personal touch, colleagues sometimes need to speak differently than they would in a face-to-face chat. This helps to compensate for the fact that the customer can't see the colleague’s expression and body language.
In this course, we've picked our five top tips for delivering great customer service over the phone.
Firstly, we look at how to set a friendly tone from the beginning of the call. Then we look at how to speak clearly so that the customer can easily follow what’s being said.
We then look at the importance of phrasing things in a positive manner. Then we explain how to use the customer’s name to create a connection with them. Finally, we look at how to show that you're paying attention to what the customer is saying.
This microlearning course is an animated video, with audio narration and a multiple-choice post-assessment.
Author
At Real Projects, we create award-winning eLearning designed to inspire, engage, and empower modern workforces. Our expertly crafted courses cover a wide range of topics, from cybersecurity and leadership to AI and workplace skills—all built to integrate seamlessly with any LMS or LXP. With a focus on innovation and continuous improvement, we deliver learning experiences that drive real performance and growth. Now available on Coggno, our ready-to-go eLearning library makes it easy for organizations to access high-quality, flexible, and impactful training for teams across every industry.
Customer Service: Phone Tips
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Customer Service: Phone Tips training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 6 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
To make the most of that personal touch, colleagues sometimes need to speak differently than they would in a face-to-face chat. This helps to compensate for the fact that the customer can't see the colleague’s expression and body language.
In this course, we've picked our five top tips for delivering great customer service over the phone.
Firstly, we look at how to set a friendly tone from the beginning of the call. Then we look at how to speak clearly so that the customer can easily follow what’s being said.
We then look at the importance of phrasing things in a positive manner. Then we explain how to use the customer’s name to create a connection with them. Finally, we look at how to show that you're paying attention to what the customer is saying.
This microlearning course is an animated video, with audio narration and a multiple-choice post-assessment.