Handling the Irate Caller Course

Description

The single biggest challenge for any of us on the telephone is handling that emotionally charged customer who is looking for blood... any blood! There are times at work when we all are subjected to that difficult call. This Handling The Irate Caller course will arm your office workers with the skills required to deal effectively and efficiently with these situations.

Once the course is completed, you will have learned about the benefits of paraphrasing, techniques for remaining calm, and the importance of active listening and using positive language. This course is one part of an 18-part Office Induction series aimed at new inductees and existing office workers.

Author

Channel 1 Creative Media

114 Courses

Our purpose back then was to produce a range of generic workplace training videos that would be marketed to Corporate, Educational and Governmental organisations around Australia and New Zealand.

In fact, the name Channel 1 was decided on because that was where Australians used to access their video cassette recorders on their televisions sets in 1990.

For the first 13 years of our existence, until 2003, Channel 1 also managed the entire production and placement of all advertising for JB Hi Fi. Having produced roughly 400 television commercials over that period as well as countless radio ads, press ads and catalogues certainly armed us with a unique ability to “sell the message”.

Move forward 28 years and not only do we boast a suite of over 300 generic training videos and online eLearning training programs but Channel 1 is now the preferred choice of many large and small Australian organisations for corporate video production.

A key focus for us has been workplace health and safety, staff development as well as sales and customer service training videos. Many of these videos are now available in self paced online learning.