Customer Service - What is Service Recovery?

Prime 5.0
$9.99

Created by   Real Projects

Category   Professional Development   >   Sales

Duration 6 minutes
Audience Employees and Supervisors

Description

In a perfect world, customer service issues would be prevented before they occurred. However, problems such as product defects and communication errors are an inevitable part of business. When these issues occur, service recovery is a crucial process to win back the customer’s trust and restore the reputation of the company.

Once the course is completed, you’ll have learned about the importance of service recovery and how to plan for it. In addition, you’ll explore some key principles and steps to service recovery.

Audio narration and animated video aid comprehension, while a downloadable transcript provides a handy primer. A built-in assessment checks that learners have mastered the content.

What you'll learn

Emphasize the importance of service recovery

Develop plans for service recovery

Outline the principles of service recovery

Execute steps to service recovery

Languages

English

Details to know

Certificate
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Customer Service - What is Service Recovery?

Customer Service - What is Service Recovery?
Customer Service - What is Service Recovery?
In a perfect world, customer service issues would be prevented before they occurred. However, problems such as product defects and communication errors are an inevitable part of business. When these issues occur, service recovery is a crucial process to win back the customer’s trust and restore the reputation of the company.

Once the course is completed, you’ll have learned about the importance of service recovery and how to plan for it. In addition, you’ll explore some key principles and steps to service recovery.

Audio narration and animated video aid comprehension, while a downloadable transcript provides a handy primer. A built-in assessment checks that learners have mastered the content.

Real Projects

Price per license
$9.99
No. of licenses
Total
$9.99
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