Customer Service - What is Service Recovery?

In a perfect world, customer service issues would be prevented before they occurred. However, problems such as product defects and communication errors are an inevitable part of business. When these issues occur, service recovery is a crucial process to win back the customer’s trust and restore the reputation of the company.

Once the course is completed, you’ll have learned about the importance of service recovery and how to plan for it. In addition, you’ll explore some key principles and steps to service recovery.

Audio narration and animated video aid comprehension, while a downloadable transcript provides a handy primer. A built-in assessment checks that learners have mastered the content.

At Real Projects, we create award-winning eLearning designed to inspire, engage, and empower modern workforces. Our expertly crafted courses cover a wide range of topics, from cybersecurity and leadership to AI and workplace skills—all built to integrate seamlessly with any LMS or LXP. With a focus on innovation and continuous improvement, we deliver learning experiences that drive real performance and growth. Now available on Coggno, our ready-to-go eLearning library makes it easy for organizations to access high-quality, flexible, and impactful training for teams across every industry.