10 Principles of Customer Service Course

Description

This course takes you on a journey of discovering 10 principles that can help improve customer service. These principles will assist you to become a great agent of true customer service.

Table of Contents

How to navigate this course
Introduction
The customer experience
Customer service gets a "C"
Beauty and the beholder
You know it when you see it
10 Principles
My journey
Let's begin
Principle 1
Principle 2
Principle 3
Principle 4
Principle 5
Principle 6
Principle 7
Principle 8
Principle 9
Principle 10

System Requirements

• Windows 7 and newer
• Mac OS 10 and newer

Supported Browsers:
The current and previous major releases of the following browsers
• Safari v11 and higher
• Firefox v65 or higher
• Chrome v70 and higher
• Microsoft Edge v42 and higher
• Internet Explorer v11 and higher (Windows only- may exhibit visual differences from other
browsers)

Computer Speed and Processor:
• Use a computer 5 years old or newer when possible.
• 1GBofRAM
• 2GHz processor

Video Player Requirements:
All of Vado’s videos are embedded through Vimeo. To ensure optimal viewing, whitelist the following sites:
http://www.vadoinc.net/
https://player.vimeo.com/

Software Requirements:
Learners will need the ability to open an Adobe PDF document, as well as a Microsoft Word document.

Bandwidth Requirements:
Vado's courses are optimized at a minimum bandwidth of 10 Mbps.
Supported Mobile
• iOS12+
• Android 5+

Author

HSI - Health & Safety Institute

2060 Courses