Workplace Violence and Aggression in a Retail Environment

 

Dealing with difficult customers is part of retail, but your safety should never be at risk. Our Workplace Violence and Aggression in Retail course equips you with the skills to recognize, respond to, and report aggressive behaviour—ensuring you stay safe and confident in any situation.​

✔ Learn to identify aggression before it escalates​
✔ Master de-escalation techniques to handle tough encounters​
✔ Understand your legal rights and workplace protections​
✔ Discover self-care strategies after experiencing aggression​

This course isn’t just about policy—it’s about real-world, practical skills that empower you to take control, protect yourself, and create a safer workplace.​

Play4Business offers innovative Professional Development and Leadership training using gamification and experiential learning. Their courses cover Teamwork, Communication Skills, and Organizational Change, making learning engaging and memorable. The training is designed to improve workplace performance while fostering collaboration. Play4Business emphasizes interactive and scenario-based learning for lasting impact. Companies use these resources to build stronger workplace culture and more effective teams.