Security for Retail and Hospitality Staff: De-escalating Conflict

Prime 5.0
$14.99

Created by   Real Projects

Category   OSHA Compliance   >   HazCom (Hazard Communication)

Duration 8 minutes
Audience Employees and Supervisors

Description

This course equips learners to avoid and de-escalate potential conflict situations. When a disagreement breaks out between two customers, or a customer makes an aggressive complaint, the wrong response by staff can escalate the situation, unnecessarily increasing the conflict risk. This course shows learners the right way to respond to any minor confrontation. By exploring a series of animated workplace environments, learners gain a new perspective on workplace conflict, developing stronger situational awareness and acquiring key security know-how.

The course takes around 10 minutes to complete, and includes a multiple-choice assessment to test learners’ mastery of the content. This course forms part of the Security for Retail & Hospitality Staff series. Designed to improve workplace safety and reduce the risk of criminal activity, the series provides targeted security training for retail & hospitality staff. It was developed in partnership with our security specialists, who have helped clients from Jaguar Land Rover to T-Mobile create more secure working environments.

What you'll learn

Anticipate and avoid conflict situations

Stay calm in a conflict situation

De-escalate conflict

Recognize the impact of conflict

Languages

English

Details to know

Certificate
Bookmark

Security for Retail and Hospitality Staff: De-escalating Conflict

Security for Retail and Hospitality Staff: De-escalating Conflict
Security for Retail and Hospitality Staff: De-escalating Conflict
This course equips learners to avoid and de-escalate potential conflict situations. When a disagreement breaks out between two customers, or a customer makes an aggressive complaint, the wrong response by staff can escalate the situation, unnecessarily increasing the conflict risk. This course shows learners the right way to respond to any minor confrontation. By exploring a series of animated workplace environments, learners gain a new perspective on workplace conflict, developing stronger situational awareness and acquiring key security know-how.

The course takes around 10 minutes to complete, and includes a multiple-choice assessment to test learners’ mastery of the content. This course forms part of the Security for Retail & Hospitality Staff series. Designed to improve workplace safety and reduce the risk of criminal activity, the series provides targeted security training for retail & hospitality staff. It was developed in partnership with our security specialists, who have helped clients from Jaguar Land Rover to T-Mobile create more secure working environments.

Real Projects

Price per license
$14.99
No. of licenses
Total
$14.99
Get Bulk Pricing
30-Day Money Back Guarantee Full Lifetime Access

Or

Get Coggno Prime Now
to be added

Courses Handpicked for you